Refund Policy

At AN Office Chair Repair, we take pride in delivering quality office chair repair services. This Refund Policy outlines the circumstances under which refunds may be issued, our cancellation terms, and the process for resolving customer concerns.

We encourage customers to carefully review our repair scope and quotations before approving any work. Transparency and open communication are key to a satisfactory service experience.

Refunds for repair services may be considered only in the following situations:

• The same issue recurs within 7 days of the repair, and our technician confirms that the repair was performed incorrectly.
• A replacement part installed by us is found to be defective upon immediate inspection (within 48 hours of installation).
• The service was not performed as described in the approved quotation, and the discrepancy materially affects the outcome.

All refund requests are subject to verification by our technician. We reserve the right to offer re-repair or part replacement as the first remedy before processing a monetary refund.

Refunds will not be issued in the following cases:

• Completed repair services where the work was performed correctly and the issue was resolved.
• Customer change of mind after approving and completing the repair.
• Damage caused by customer misuse, overloading, or improper handling after repair.
• New issues unrelated to the original repair service.
• Inspection or diagnostic charges, which are non-refundable once the inspection is completed.
• Services performed on chairs that were previously repaired by another technician or modified with non-standard parts.

If you cancel a confirmed appointment at least 24 hours before the scheduled service time, you are eligible for a full refund of any advance payment made. No cancellation fee applies.

Cancellations made less than 24 hours before the scheduled appointment may be subject to a nominal cancellation or travel charge to compensate for technician scheduling and travel preparations.

If the customer cancels or requests to stop the service after our technician has arrived and begun work, charges for labour performed up to that point and any parts already used will be payable. No refund will be issued for work already completed or parts already installed.

If the technician determines that the repair is not feasible due to unforeseen chair conditions, the customer will only be liable for the inspection charge, if applicable.

Replacement parts purchased and installed by AN Office Chair Repair are sourced from reliable manufacturers. Parts already installed are non-refundable unless they are proven defective within 48 hours of installation and verified by our technician.

Parts warranty is limited to the manufacturer's standard warranty period and covers manufacturing defects only. Physical damage, wear and tear, or damage from misuse are not covered.

If you are not satisfied with our service, we encourage you to contact us immediately. Our resolution process is as follows:

1. Contact Us: Call or WhatsApp us at +91 89205 41664 within 7 days of the service.
2. Issue Review: Our team will review your concern and may schedule a technician visit for verification.
3. Resolution Offer: Based on the findings, we will offer re-repair, part replacement, partial refund, or full refund (where applicable).
4. Decision: The final decision on refunds rests with AN Office Chair Repair management after fair evaluation.

Customer concerns will be reviewed on a case-by-case basis. We aim to resolve all disputes amicably and fairly.

Approved refunds will be processed within 7 to 14 business days from the date of approval. The refund will be credited to the original payment method used at the time of booking or service.

Please note that actual credit to your account may take additional time depending on your bank or payment provider's processing timelines. We are not responsible for delays caused by third-party payment processors.

Refunds are issued to the original payment method (UPI, bank transfer, cash receipt, or other approved method). Cash refunds for cash payments will be issued via bank transfer or UPI for record-keeping purposes.

If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Valid identification and proof of original payment may be required.

In the event of a dispute regarding refunds or service quality, we encourage direct communication to reach a mutual agreement. If a resolution cannot be reached, the matter will be subject to mediation or arbitration under the laws of India.

AN Office Chair Repair is committed to fair and transparent dealings. We do not engage in unfair trade practices and expect the same courtesy from our customers.

For refund requests, cancellations, or any questions about this policy, please contact us: